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Multi-factor Authentication (MFA)

How to Enable MFA​

MFA activation is managed through the company's Administrator Profile by following these steps:

  1. Go to: Settings > General > Authentication.
  2. Enable the Enable MFA (Multi-factor Authentication) access option.
Important

Once activated, MFA configuration becomes mandatory for all company users.

MFA Configuration​

First Login After Activation​

  1. Log in normally using your credentials.
  2. After password validation, a QR Code will be displayed.
  3. Use an authenticator app to scan the code.
  4. Enter the 6-digit code generated by the app.
  5. Your configuration is complete.
Recovery Codes

After configuring MFA access, we recommend resetting your account's recovery codes and storing them in a safe place. See the "1. Reset Recovery Codes" section for more details.

Recommended Authenticators

Other authenticator apps may work but could experience inconsistencies.

Image: MFA scan and configuration screen

Using MFA Daily​

Once configured, to access your account you must:

  1. Enter your username and password as usual.
  2. Open your authenticator app.
  3. Enter the 6-digit code displayed (noting its time validity).
  4. Click validate for verification and access authorization.

MFA Management​

In the profile's user preferences, you can find the "Access" area related to authentication preferences. Options are displayed based on what is currently enabled for your account.

Image: Two-factor authentication management tab.

1. Reset Recovery Codes​

  • Generates new emergency codes to access your account if you lose access to your authenticator.
  • Displayed only once—store them securely.
  • Each code can be used only once.
  • Use these if you lose your device or the app is deleted.
Important

Old codes are invalidated as soon as new ones are generated.

2. Configure Authenticator App​

  • Allows you to add new devices or apps for authentication.

3. Reset Authenticator App​

  • Removes all current MFA settings.
  • Forces a complete new configuration.
  • Invalidates previously configured authenticators.

Access Recovery​

If you lose access to your Multi-factor Authentication:

  • Use one of the recovery codes shown when you reset them.
  • Each code works only once.